Working in-app request
Open your profile
In ComX, open Profile / Settings and choose Delete account.
Review and confirm
The app explains affected data and confirms that recipients' local copies cannot be remotely erased.
24-hour cancellation window
Normal messaging, calls, uploads and account activity stop immediately. You can cancel for exactly 24 hours using a fresh Ed25519 device-signature challenge.
Deletion processing
At the server deadline, cancellation closes and active server data enters controlled deletion.
Data covered
Account profile, devices, sessions, Recovery verifier, FCM tokens, contacts, blocks, Terms records, server ciphertext, attachment records and mapped blobs are deleted. Reports created by the deleted account are removed; reports from others are minimized and pseudonymized.
What cannot be erased remotely
ComX cannot delete message or attachment copies already stored by recipients. Backups may retain deleted data for a proposed maximum of 30 days, pending legal approval and an operational deletion-ledger restore procedure.
Lost access
If you still have your Recovery Key, a future public flow can use the existing cryptographic recovery verifier without placing the key in a URL or browser storage. That flow requires a dedicated backend endpoint and restricted CORS before it can be safely enabled.
If you have neither an authenticated device nor a Recovery Key, identity proof is unresolved. A support process requires owner/legal approval of accepted evidence, access controls, audit retention and appeal handling. We will not accept username-only deletion requests.